Refund policy
Returns
Returns must be initiated within 7 days of delivery.
To be eligible for a return, the item must be:
- Unused and in its original condition
- In its original packaging where possible
- Accompanied by proof of purchase (order number)
Because every J&M piece is handcrafted in small batches, we are unable to accept returns on customized or personalized items unless they arrive damaged or defective.
To initiate a return, please email us at support@jandmjudaica.com with your order number and a brief reason for the return. We’ll respond within 2 business days with next steps and a return address.
Return shipping is the responsibility of the customer unless the item arrived damaged or defective.
Damaged or Defective Items
If your piece arrives damaged or has a manufacturing defect, please contact us within 30 days of delivery at support@jandmjudaica.com with photos of the issue and your order number. We will replace the item free of charge.
Refund Processing
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank, the refund may take additional time to appear on your statement.
Exchanges
We do not offer direct exchanges. If you’d like a different piece, please return the original (following the process above) and place a new order.
Handcrafted Variations
Every J&M Judaica piece is hand-poured in small batches by Michelle and Julie in Atlanta. Small variations in color, texture, finish, and embedded materials are part of what makes each piece unique. These are not considered defects and are not eligible for return or replacement.
Questions?
Email us at support@jandmjudaica.com. We’re a small team of two — Michelle and Julie — and we do our best to respond within 2 business days.